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Customer Services

• We can and will negotiate with any insurance company involved.
  • This insures that the customer receives a quality repair
  • Reduces the burden on the customer (they already have enough problems after having an accident)

• Free computerized damage appraisal
  • Car is thoroughly inspected (this reduces the number of surprise’s when repairs begin)
  • Computerized printout is accurate and easy to read

• Free pick up and delivery within the Bend area

• Will come to your location, if needed, to prepare a damage appraisal

• Every vehicle is asked to be brought back 60 days after the repair for a re-inspection and complementary polish and wax to the areas repaired

• Every car repaired receives a complementary touch up bottle

• All cars are thoroughly cleaned and washed upon completion

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	The Auto Body Concepts Guarantee Auto Body Concepts guarantees that the quality of the repairs stated on the invoice will be at or above the highest standards expected in the collision repair industry.  However in the unlikely event that defects are found in parts, materials, or workmanship, we will correct them, free of charge, for as long as you own the vehicle. Unfortunately, we cannot be responsible for damage resulting from, or caused by, unreasonable use or the lack of proper care or maintenance of the vehicle. Randy Reid President Auto Body Concepts

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The PPG Lifetime Performance Guarantee

As a PPG Certified Collision Repair Center, Auto Body Concepts uses a paint refinish system made by the world leader in automotive finishes- and we back up our quality works with the Lifetime PPG Performance Guarantee.

PPG guarantees the durability of any work performed to its certification standards for as long as you own your vehicle. The Guarantee covers the areas of your vehicle which are refinished beginning the day the vehicle is delivered from Auto Body Concepts back to you. It provides full coverage for the following:

• Peeling or delaminating of the top coat and/or other layers of paint
• Cracking or checking
• Loss of gloss caused by cracking, checking or hazing
• Any paint failures caused by defective PPG automotive refinish products.

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